Know Before You Go

Please note, in accordance with St. Louis, Mo mandate, all guests age 9 and older are required to wear face coverings when visiting indoor spaces. Except while consuming food or beverages.

As we have begun a phased reopening of Ballpark Village, we are eager to welcome back our Guests with the safety and well-being of all at the forefront of all our planning efforts.

As we navigate through this unprecedented time as responsibly as we can, we have implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. We are all committed to a responsible reopening of Ballpark Village.

The measures we have implemented include:
-Reduced entrances
-Temperature screenings prior to entry for all management and employees
-Physical distancing practices including physically-distanced queues and physical barriers
-Temporary operation modifications, including reduced hours at select locations
-An increased focus on disinfection and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
-Disposable silverware and glassware
-Contactless ordering

COVID-19 Warning

At Ballpark Village, we have taken enhanced health and safety measures for you, our other Guests, and our Team Members. You must follow all posted instructions while visiting Ballpark Village.

An inherent risk of exposure to the virus that causes COVID-19 exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. Please visit the CDC website for the latest guidelines and information.

By visiting Ballpark Village, you voluntarily assume all risks related to exposure to the virus that causes COVID-19.

Guest Parking & Entrances

During this initial phase, Guests will be directed to self-park; valet will not be available. At opening, we have also reduced Guest entryways.

Limited Contact

Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest ordering to ensure a responsible and enjoyable environment for everyone. 

  • Face Coverings: All Guests ages 9 and older are required to wear face coverings when visiting Ballpark Village.

    All face coverings should:

    • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free

    • Fit snugly but comfortably against the side of the face

    • Be secured with ties or ear loops

    • Be made of breathable material, either disposable or reusable

    • Costume masks are not considered appropriate and are prohibited from being worn.

      Guests are encouraged to wear face coverings at all times, except while dining. The use of face coverings should not be seen as a substitute for physical distancing. Guests must provide their own disposable or reusable face covering.

Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers, for example, to help ensure proper distances between people.

Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, and mobile wallets.

Physical Distancing and Capacity Measures

Managing the number of Guests visiting Live! has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and employees at any given time for each location. Additional measures include:

Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.

Training: We are also training all management and employees to engage with Guests and promote physical distancing guidelines in common areas and queues.

 

Cleanliness and Sterilization

We’ve increased cleaning and disinfection in high-traffic areas such as public elevators, handrails, benches, tables, handles, restrooms and more. Additionally, Live! will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.

 

Management & Employee Training

We’re further emphasizing our strong culture of health and safety among management and employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.

 

About These Measures

As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a great experience in a responsible way.

We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

  • NewsDetail2

    Enthusiastic Blues fans cheer new players at Ice Breaker 2018 at Ballpark Village

    A packed crowd of Blues fans jammed Ballpark Village on Sunday, Aug. 26, 2018, to cheer new Blues players and the latest Blues jersey at Icebreaker 2018.

    Read More
  • NewsDetail3

    Emotional day for Cardinals' Hall of Fame inductees

    Emotions got the better of the inductees at the Cardinals Hall of Fame ceremony Saturday at Ballpark Village.

    Read More
  • NewsDetail10

    Renderings released of $65 million hotel part of Ballpark Village Phase 2

    Loews Hotels & Co, the Cordish Companies and the St. Louis Cardinals released new hotel renderings and officially broke ground Tuesday on the new $65 million Live! By Loews hotel which will be located inside the second phase of Ballpark Village.

    Read More